Microsoft Word Crash

Troubleshooting Word

Many people post their problem, then go on to explain how they have reinstalled Office. For many problems, reinstalling Office does not help. Here are the steps you should take, in order. They apply to Windows 95, 98, XP or 2003. Persons with other Operating Systems should adjust their Windows menu commands accordingly.

If you have lost your toolbars in Word, take only step 3. If that does not work, then take step 5, which always works.

Step 1. Ensure that Word, and not the document, is the problem.

If you experience the behavior in any file, and particularly in a new file, then you know that the problem lies with Word. If you cannot duplicate the behavior in another file, it is likely a corrupt document. The steps to troubleshoot corrupt documents can be found in the next section.

Step 2. Clean up your hard drive.

Keeping your hard drive clean is of the utmost importance, particularly when attempting to troubleshoot other problems. Click to go to Cleanup Instructions.

Step 3. Rename normal.dot.

With Word closed, find and rename the normal.dot file on your system. If there is more than one, rename them all. To search for normal.dot, double-click My Computer. Hit the Search button. Type in “normal.dot” without the quotes, and hit search. See bulleted notes below for more information. To rename the file(s), right-click and hit Rename. Then rename the file(s) to abnormal.dot, normal1.dot, or anything you like–as long as it is not normal.dot.

If you cannot find normal.dot:

	Check under User Templates in the Tools-Options menu of Word, on the File Locations tab. If you do not have “permission” to rename normal.dot, check with your network administrator or internal helpdesk (applies only on some PCs at work, not home users).
	If you have Windows XP, you may need to turn on viewing of system files in order to find your normal.dot. To do so, open Windows Explorer, and go to Tools-Folder Options. Choose the View tab, and choose to Show Hidden Files and Folders.

After you have renamed normal.dot, launch Word. If the problem is not resolved, move to step 4.

Normal.dot is the default or global template that Word uses to create a blank document. Normal.dot is always in use when Word is open, even if you are using another template. It is very common for normal.dot files to become corrupt. They also store macro viruses.

When you launch Word, it looks for normal.dot and opens it. For more information on normal.dot and Word 2000, see the MS Technet Article at http://support.microsoft.com/support/kb/articles/Q214/2/15.ASP.

If Word cannot locate a normal.dot file, it creates a brand new one. When you first install Word, normal.dot is not installed with it. Uninstalling does not delete normal.dot. These facts explain why reinstalling Office or Word does not fix a problem with a corrupt or virus-infected normal.dot file. Your newly installed program finds normal.dot right where it was before.

You may have settings in your normal.dot that you would like to keep. That is why, instead of deleting normal.dot, it is recommended that you rename it to abnormal.dot or normal1.dot. Then, you can use the Organizer to copy such things as macros and toolbars from the old template to the new one.

Step 4. Check the Startup folder.

With Word closed, use Windows Explorer to find the Word Startup folder, usually C:\program files\Microsoft\Office\Word\Startup. Make sure there are no files in there that you did not intentionally put in there yourself.

Word has the STARTUP folder and Excel has the XLSTART folder. Files in either of these folders are automatically opened when you launch the respective program.

Step 5. “Dump” the registry key.

Ensure that Word is closed. You’ll be opening the Windows Registry Editor. You may have read that this is dangerous, and that can be true. Normally, we would backup your registry to be safe, but we’re going to rename only your Word key. The new Word key that gets created in the registry can be deleted, and the old one renamed back to its original name if necessary, but this is highly unlikely. If you follow the instructions exactly, you will not have a problem.

Start–>Run and type:

regedit

Hit your Enter key. As you might browse folders in Windows Explorer, browse to the appropriate path:

For Word 97:
hkey_current_user\software\microsoft\office\8.0\word

For Word 2000:
hkey_current_user\software\microsoft\office\9.0\word

For Word XP:
hkey_current_user\software\microsoft\office\10.0\word

For Word 2003:
hkey_currenty_user\software\microsoft\office\11.0\word

Once you have found the path, right click the Word folder, hit Rename and rename it to OldWord. Hit Enter, and then exit the Registry Editor; and then relaunch Word. If this still has not resolved the problem, move on to Step 6.

Step 6. Uninstall, Erase, and Reinstall Office.

Uninstall using Add/Remove programs in the Control Panel.

Prior to reinstalling any program, make sure that there are no programs running in the background that could interfere with the installation. Hit ctrl-alt-del to bring up your task list. One by one, end task on all items EXCEPT Explorer and Systray.

Reinstall the program using the disks.

Checking and Repairing the tables in the Zimbra logger database

Here is an example, using the “raw_logs” table:

$ logmysql zimbra_logger

mysql> check table raw_logs;
+————————+——-+———-+———-+
| Table                  | Op    | Msg_type | Msg_text |
+————————+——-+———-+———-+
| zimbra_logger.raw_logs | check | status   | OK       |
+————————+——-+———-+———-+
1 row in set (1.06 sec)
If a table does not show OK status, try repairing:

mysql> repair table raw_logs;
+————————+——–+———-+———-+
| Table                  | Op     | Msg_type | Msg_text |
+————————+——–+———-+———-+
| zimbra_logger.raw_logs | repair | status   | OK       |
+————————+——–+———-+———-+
1 row in set (2.32 sec)

How to shrink logger database
For first time is good to clean db manually if the database is very big. The commands bellow will delete all data in three tables (mta, amavis, raw_logs). If you need this data don’t execute them!

$zmlogswatchctl stop (don’t execute “zmloggerctl stop” this also stops logger mysqld)
$logmysql -D zimbra_logger
mysql> delete from amavis;
mysql> optimize table amavis;
mysql> delete from mta;
mysql> optimize table mta;
mysql> delete from raw_logs;
mysql> optimize table raw_logs;
mysql> quit
$zmlogswatchctl start

Zimbra Auto bcc

Per user bcc for Zimbra

in /opt/zimbra/postfix/conf, create a file called sender_bcc
and added the user you wanted to copy/send to
employee@domain.com boss@domain.com

in /opt/zimbra/postfix/conf/main.conf, add sender_bcc_maps = hash:/opt/zimbra/postfix/conf/sender_bcc

then run as zimbra user
postmap /opt/zimbra/postfix/conf/sender_bcc

restart postfix -
postfix reload

How to Turn Preview Thumbnails On or Off in Windows Explorer in Vista

Information

This will show you how to turn file and folder preview thumbnails on or off in all Windows Explorer windows. A thumbnail is a reduced image of a graphic, used to display multiple images at once.

NOTE

You will need to click on View or Views, on Windows Explorer window Menu bar, and have it set to either Medium Icons, Large Icons, or Extra Large Icons to see a thumbnail preview of the file image as the icon.

Tip

If thumbnails will still not show on the file icon even with thumbnails turned on from below, then check to make sure that Windows Photo Gallery is set as the default program with all of it’s associations set to it.

WARNING

Thumbnails can cause navigating through a Windows Explorer window to be to slow for you while your waiting for the thumbnails to load if there is a lot of image files. Turning the thumbnails off can speed up how fast a Windows Explorer window will open.

RELATED LINKS:

• How to Clear the Thumbnail Cache in Vista
• How to Change a Folder Preview Picture in Vista
• How to Turn Open Window Thumbnail Previews On or Off for the Taskbar in Vista
• How to Enable or Disable the Taskbar Thumbnail Previews in Vista
• How to Change the Visual Effects Options for Appearance and Performance in Vista
• How to Rebuild the Icon Cache in Vista
• How to Turn the Preview Pane On or Off in Vista
• How to Change the Border for Thumbnail Previews in Vista

EXAMPLE: Thumbnails On

EXAMPLE: Thumbnails Off

1. Open Folder Options.

2. Click on the View tab. (See screenshot below)

3. To Turn OFF Folder and File Preview Thumbnails -

A) Check Always show icons, never thumbnails. (See screenshot above)

B) Go to step 5.

4. To Turn ON Folder and File Preview Thumbnails -

A) Uncheck Always show icons, never thumbnails. (See screenshot below step 2)

5. Click on OK. (See screenshot below step 2)

1. Open Visual Effects Performance Options.

2. Click on the Visual Effects tab. (See screenshot below)

3. To Turn OFF Folder and File Preview Thumbnails -

A) Uncheck Show thumbnails instead of icons. (See screenshot above)

B) Go to step 5.

4. To Turn ON Folder and File Preview Thumbnails -

A) Check Show thumbnails instead of icons. (See screenshot below step 2)

5. Click on OK. (See screenshot below step 2)

NOTE

This method is only available for the Vista Business, Ultimate, and Enterprise editions. See Method Four below for the Vista Basic and Home Premium editions.

1. Open the Local Group Policy Editor.

2. In the left pane, click on User Configuration, Administrative Templates, Windows Components, and Windows Explorer. (See screenshot below)

3. In the right pane, right click on Turn off the display of thumbnails and only display icon and click onProperties. (See screenshot above)

4. To Enable Windows ExplorerThumbnails -

A) Select (dot) Disabled or Not Configured and click on OK. (See screenshot below step 5A)

B) Go to step 6.

5. To Disable Windows Explorer Thumbnails -

A) Select (dot) Enabled and click on OK.

6. Close the Local Group Policy Editor window. Your done.

NOTE

This will work for all Vista versions.

Through a Download:

1. To Disable Windows Explorer Thumbnails -

A) Click on the download button below to download the
Disable_Explorer_Thumbnails.reg file.

B) Go to step 3.

2. To Enable Windows Explorer Thumbnails -

A) Click on the download button below to download the
Enable_Explorer_Thumbnails.reg file.

3. Click on Save, and save the .reg file to the Desktop.

4. Right click on the .reg file (on Desktop) and click on Merge.

5. Click on the Run button in the Security Warning pop-up.

6. Click on Continue (UAC), Yes, and then OK when prompted.

7. When done, you can delete the .reg file (on Desktop).

8. Log off and log on, or restart the computer to apply changes.

The Manual Way:

1. Open the Start Menu.

2. In the white line (Start Search) area, type regedit and press Enter.

3. Click on the Continue button in the UAC prompt.

4. In regedit, go to: (See screenshot below)
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

5. To Disable Windows Explorer Thumbnails -

A) In the right pane of Explorer, right click on a empty area and click on New andDWORD (32-bit) Value and type DisableThumbnails and press Enter. (See screenshot below)

B) Right click on DisableThumbnails and click on Modify.

C) Type 1 and click on OK. (See screenshot below)

D) The registry will now look like this. (See screenshot below)

E) Go to step 7.

6. To Enable Windows Explorer Thumbnails -

A) In the right pane of Explorer, right click on DisableThumbnails and click onDelete. (See screenshot above)

B) Click on Yes to confirm deletion.

7. Close regedit.

8. Log off and log on, or restart the computer to apply changes.